Our Returns Policy
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it within 14 days of delivery. It must also be in the original packaging and labels.
Exchanges
Exchanges are not accepted. You would be required to return your item then repurchase if desired.
Faulty Items
If your item is faulty or damaged you will be offered a refund. We will also refund any reasonable postage charges you may have incurred.
Shipping
Shipping charges are non-refundable. You will be refunded for the value of the returned items, less the delivery charges. P&P is only refunded if your items were faulty/incorrect on delivery.
If you received free shipping as part if any of our promotions and then return the items, your refund/credit will be minus the cost of shipping.
To return your product, you should mail your product to: Glamorous of Knutsford, 121 King St, Knutsford, WA16 6EH. You’re responsible for the return postage costs.
If you’re shipping an item you should consider a trackable shipping service pr purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To Process Your Return
Please explain your return reasons on the reverse of the invoice, and place it with all items you are returning inside your parcel. Items returned without this information will not be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, however, it may take up to 10 business days for this to be displayed on your billing statement. This is due to the length of time taken for the banks to handle the refund request.
Contact
If you have any issues please contact
*Please note that any items bought within the store are bought on an exchange policy. We only offer refunds to items bought via our online store.